We would like to take this opportunity to wish you well and extend our gratitude for your patience through what has been a difficult time for us all.
Covid-19 is rapidly changing the world as we know it, and at AKW we are incredibly proud of how our dedicated, resilient teams across the organisation have risen to the challenge of conducting ‘business as usual’, whilst responding accordingly to this global health crisis.
Over the last few weeks, our primary focuses have been the health and safety of our people, and fulfilling the requirements of our customers, often the most vulnerable members of our society.
As a business, we have always strived to put the health and safety of our people first, and after following the advice from our Government and the NHS for several weeks, we feel that especially now, we must do the right thing to protect our teams and enable them to look after their families.
Therefore, it is with deep regret that we have made the following decisions regarding AKW’s operations:
- Any customer orders placed before 2pm on Friday 27th March 2020 will be delivered as promised on Monday 30th March 2020. Orders place after 2pm on Friday 27th March 2020 will not be processed.
- Customer returns that were due to be collected on Monday 30th March 2020 will be fulfilled, however we will not be able to conduct any further collections after this date.
- Our Droitwich Spa Trade Counter will temporarily close, meaning we will be unable to offer collections after 5:30pm on Monday 30th March 2020.
- Our technical helpline will remain open after Tuesday 31st March 2020 & will be available to assist with arranging urgent service visits to our most vulnerable customers or key workers whose shower is their only method of washing. These visits will be undertaken by a member of our maintenance team. For urgent technical support please contact us on 01905 560 219
We are saddened by the situation we find ourselves in, especially after making every effort to support our staff and customers for this long but given the ever-changing nature of the Covid-19 pandemic, we believe this is the right decision to protect our staff and customers.
We hope to be able to resume our distribution and after-sales operations as soon as possible, and will be in touch when we are able to do this safely and efficiently.
Stay safe and look after each other.