We currently have 25 staff members who handle the phone and email orders. The 25 person strong centre is made up of 2 teams (Northern and Southern) who will handle orders from their region.
- We currently handle 800 to 900 calls per day
- Which equates to around 450 orders and 190 quotes per day
- Abandoned call rate is currently at just 2.2%
- The teams average call wait is just 12 secs
- We also boast a Technical Helpline – to answer any questions about our products/installation you may have, before or after purchase
Quotes & Orders Email: