Customer Services

CSC-585x188

We currently have 25 staff members who handle the phone and email orders. The 25 person strong centre is made up of 2 teams (Northern and Southern) who will handle orders from their region.

  • We currently handle 800 to 900 calls per day
  • Which equates to around 450 orders and 190 quotes per day
  • Abandoned call rate is currently at just 2.2%
  • The teams average call wait is just 12 secs
  • We also boast a Technical Helpline – to answer any questions about our products/installation you may have, before or after purchase

Order hotline:
01905 823299

General Enquiries:
01905 823298

Fax:
01905 823297

Quotes & Orders Email:
orders@akw-ltd.co.uk

Enquiries:
sales@akw-ltd.co.uk