Careers

Welcome to the Careers section of our website and thank you for considering AKW in your current employment search.

Our business offers a wide range of opportunities, from customer services, logistics, IT, sales, Product and Marketing, to mention just a few.  Based in Hampton Lovett, just outside Droitwich Spa in a pleasant semi-rural environment, we offer a number of employee benefits:

  • Competitive Salary
  • 25 days of holiday entitlement plus Bank Holidays
  • 35 hour working week
  • Close proximity to a local Spa town with a wide range of shops and amenities
  • Life Assurance Scheme
  • Childcare voucher scheme
  • Free, on-site parking
  • Occupational maternity and paternity benefits.
  • Employee Discount Scheme

Over 40% of our current employees have been with us for 5 years or more and this demonstrates the unique opportunity we offer to gain new skills and move your career forward in a supportive team.  We aim to develop our employee’s skillsets by offering secondments between departments, seek to promote internally where possible, operate in house training programmes and also partner with local education providers to offer accredited training courses.

We don’t have any vacancies at the moment, but check back soon to see if this page has been updated.

Customer Service Advisor

We have an exciting opportunity working within a team of 25 Customer Service Advisors to be the first point of contact for our customers. You will be working as part of a smaller team of 3-4 colleagues, responsible for supporting a designated business region; managing inbound calls, quotation requests and guiding your key customers to ensure they are buying the right products to meet their order requirements.

The successful candidate will be responsible for taking ownership of the customer journey and maximising opportunities for business growth through strong customer service. You will enjoy variety, being busy and working as part of a close-knit team.

The role is fast paced and is full time. Hours of work are 9am – 5pm or 8am – 4pm Monday to Friday.

Key responsibilities include:

• Building and maintaining strong, long-lasting customer relationships;
• Deliver all requirements to the highest service levels;
• Ensure all business objectives are adhered to;
• Manage all orders accurately in a timely manner,
• Ensure all notes are up to date and recorded accurately.

 

Your background and key skills include:

• Excellent telephone skills, as well as clear written and verbal communications skills;
• Ability to manage multiple projects;
• Good interpersonal skills, ability to work under pressure with a professional yet confident manner;
• Customer focused, and goal orientated with an emphasis on quality and excellent customer service;
• Computer literate with good working knowledge of MS Office, Excel and Outlook and a willingness to learn new IT systems;
• Work proactively, taking ownership and using own initiative.

To apply for this role, please email your CV to: hr@akw-ltd.co.uk

We are keen to hear from candidates directly and will contact agencies or consultancies at a later stage of the recruitment process if appropriate.

AKW and DLP respects your privacy and is committed to protecting your personal data. The organisation is transparent about how it collects and uses that data and to meeting its data protection obligations. As part of any recruitment process, the organisation collects and processes personal data relating to job applicants.

Data controller: AKW Medicare Ltd, Pointon Way, Hampton Lovett, Droitwich Spa, WR9 0LR

What information does the organisation collect?

The organisation collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number;
• details of your qualifications, skills, experience and employment history;
• information about your current level of remuneration, including benefit entitlements;
• whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
• information about your entitlement to work in the UK.

The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment including online tests.

The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers, the DVLA and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of employees or workers and has concluded that they are not.

The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

The organisation will not use your data for any purpose other than the recruitment exercise for which you have applied.

If your application is unsuccessful, the organisation will not keep your personal data on file in case there are future employment opportunities for which you may be suited.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with a third party Applicant Tracking System during the recruitment process. If your application for employment is successful and it makes you an offer of employment, the organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The organisation may share your data (name and email address) with a third party provider who provides Psychometric profiling. This does not form part of the decision making process and is used to generate candidate specific interview questions.

The organisation will not transfer your data outside the European Economic Area.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. These policies and controls include but are not limited to : system restrictions on who can access your data, HR vetting and retention schedules.

For how long does the organisation keep data?

If your application for employment is unsuccessful, the organisation will not hold your data on file after the end of the relevant recruitment process. At the end of the relevant recruitment process, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file [and retained during your employment]. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;
• require the organisation to change incorrect or incomplete data;
• require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
• ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact
Email : gdpr@akw-ltd.co.uk, Telephone : 01905 823298, Post : AKW Medicare Ltd, Pointon Way, Hampton Lovett, Droitwich Spa, WR9 0LR.

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.

You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.