Careers

Welcome to the Careers section of our website and thank you for considering AKW in your current employment search.

Our business offers a wide range of opportunities, from customer services, logistics, IT, sales, Product and Marketing, to mention just a few.  Based in Hampton Lovett, just outside Droitwich Spa in a pleasant semi-rural environment, we offer a number of employee benefits:

  • Competitive Salary
  • 25 days of holiday entitlement plus Bank Holidays
  • 35 hour working week
  • Close proximity to a local Spa town with a wide range of shops and amenities
  • Life Assurance Scheme
  • Childcare voucher scheme
  • Free, on-site parking
  • Employee Discount Scheme

Over 40% of our current employees have been with us for 5 years or more and this demonstrates the unique opportunity we offer to gain new skills and move your career forward in a supportive team.  We aim to develop our employee’s skillsets by offering secondments between departments, seek to promote internally where possible, operate in house training programmes and also partner with local education providers to offer accredited training courses.

Our current vacancies are listed below, we also advertise on Indeed.com and Linkedin.com.

Occasionally we use agencies, but we are keen to hear from candidates directly so if you would like to make an application, please send a CV application, accompanied by a covering letter to hr@akw-ltd.co.uk.

Product Data Planner:

Overview:

Location: Droitwich Spa

Reporting to: Product Data Manager

Department: Product & Marketing

Remuneration Benefits:

• Competitive Salary
• 25 days of holiday entitlement plus Bank Holidays
• Life Assurance Scheme
• Childcare voucher scheme (operational until October 2018)
• Free, on-site parking
• Pleasant semi-rural working environment
• Employee Discount Scheme
• The opportunity to gain new skills and develop your career in a supportive team.

Job Description:

This is a key role for our organisation which forms an integral part of our ability to meet customer demands and our business model in the future. Reporting directly to the Product Data Manager and working as part of the Product and Marketing team, you will be responsible for the creation and maintenance of data for AKW’s product range (currently 4,000 products and growing) across several systems. The quality of this data is essential to maintain our existing business and to secure future business growth. The aim, through your work, is to maximise sales opportunities, minimise data discrepancies and ensure clear product communications to our customers.

Responsibilities:

• Input, update and maintain the data that we hold about our products and related product information including pricing, features, attributes and packaging data across all systems.
• Assist with New Product Database Management.
• Work closely with colleagues to identify opportunities for improvement to make item set up and maintenance more accurate and efficient, i.e. an awareness of continuous improvement
• Support the process of analysing information with the Product Data Manager.
• Produce high quality product images and upload on the database and AKW e-commerce site ensuring any changes to specification are communicated to relevant teams.
• Oversee current Part Take On (data capture and adding of parts to the system) process.
• Manage Proposed Product Discontinuation (PPD) journey from start to completion.
• Load, Manage and Oversee Magneto (in house order processing system) requirements.
• Design and Engineering helpdesk chasing.
• Manually categorize product positioning, dimensions and volumetrics.
• Manage merchant data requests.
• EAN Number management.
• Oversee Specification sheet generation.
• Project Management across certain functions of product & marketing function

Personal Specification:

Requirements

Essential

Desirable

Educational Attainment

• 5 GCSEs Grade A* – C including English and Maths at grade C or above.

Knowledge Required

• Intermediate / Advanced level MS Word and Advanced level MS Excel.

• Intermediate / Advanced MS Publisher

Experience required

• An analytical mindset, a person who enjoys problem solving and can make sense of numbers.

• Experience of working in an office
• Marketing role with CRM system or IT department with data.

Skills and aptitudes required

• An organised, meticulous planner who can manage their own workload and takes a ‘completer/finisher’ approach to project work. The service you provide will have accuracy at its heart.
• A good communicator who takes a collaborative working style across multi-disciplinary teams from the organisation, e.g. finance, product management, warehouse and procurement.
• An ability to breakdown and design a complex process with multiple elements thereby resulting in a structured workflow.

• Ability to participate in and lead meetings.
• Prior experience of project management, data creation and maintenance.

Personal qualities Required

• Ability to work positively in a changeable environment
• Ability to work calmly under pressure
• Demonstrates a confident and articulate manner
• Resilience to work in a targeted environment
• Self-motivated with a desire to exceed targets
• Flexible approach to work.

To apply for this role, please email your CV to: hr@akw-ltd.co.uk

We are keen to hear from candidates directly and will contact agencies or consultancies at a later stage of the recruitment process if appropriate.

Product Manager

Overview:

Location: AKW

Reporting to: Head of Product & Marketing

Department: Product & Marketing

Job Description:

The Product Manager is responsible for both product planning and product development within the product range. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering to deliver winning products. It also includes working with sales and marketing to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product and marketing efforts support the company’s overall strategy and goals.

Responsibilities:

• Supporting the delivery of the overall category strategy for AKW’s Core or Private Pay Business, categories to be defined
• Support, define annual product roadmap, considering current range performance, market performance & trends, consumer insights and customer needs
• Manage the lifecycle of the category, review category performance, future opportunities, identifying consumer needs
• Positioning of product within the hierarchy – price and features
• Within category prioritise product development, based on commercial data and gap analysis
• Identify features and work with marketing to determine the benefits they bring.
• Develop Business Cases for all new products
• Work with marketing on the introduction of the new product.
• Manage products within the category from cradle to grave, developing clear business plans and commercial justification supporting the strategic direction of the category
• Manage, range deletions, range positioning new and existing.
• Identify product improvements and costs efficiencies
• Set individual product prices and manage margin
• Perform regular category performance analysis to include product sales, margin, sales channel
• Work collaboratively with key stakeholders – Sales, Marketing, Operations, Supply Chain to enable the timely delivery of all projects
• Complete competitor updates.
• Investigation of new market opportunities and new product development
• Research and analyse competitor information. Develop hands on in-depth knowledge of competitive products and maintain technical analysis of their strengths and weaknesses by producing comparison analysis reports
• Produce market analysis reports on product changes, product lifecycle forecasting, and new products (ROI and KPI)
• Maintain and update product information within the Company’s CRM
• Responsible for keeping abreast of new and upcoming technical and industry advances/changes
• Support marketing and sales and through leading the development and maintenance of technical marketing collateral (including product update bulletins, installation and user guides, field training presentations, on-line marketing content)
• Own and manage New Product Development (NPD) process from concept to launch
• Assist in providing accurate management information for all management meetings
• Conduct and coordinate trials for new products and new features, document and report key outcomes and recommend improvements to project team
• Research and gather customer requirements in order to define new product concepts
• Responsible for maintaining the product roadmap, creating concept documents and business/use cases for new products, features and functions to support business growth into new and existing markets

Personal Specification:

Requirements

Essential

Desirable

Educational Attainment

• Relevant Degree in Marketing or Business Management, Economics or engineering discipline.
• Relevant Business Studies/Project Management Qualification

Knowledge And Experience Required

• Experience as a Product Manager
• Demonstrated success defining and delivering excellent products to market
• Able to provide examples and at least one sample of an effective document delivered in the past
• Ability to demonstrate commercial awareness
• Experience of market research projects and competitor analysis using primary and secondary research methods

• Knowledge/experience of healthcare, plumbing or electro mechanical products (electric shower heater industry would be an advantage)
• Working experience of NPD cross functional / cross business project teams

Skills and aptitudes required

• Ability to assimilate new and complex technical concepts
• Proven ability to influence cross-functional teams without formal authority
• Excellent written and verbal communication skills
• Excellent MRP and Microsoft Application skills (Excel, PowerPoint, Word and Outlook)
• Excellent teamwork skills

• Ability to participate in and lead meetings.
• Prior experience of project management, data creation and maintenance.

Personal qualities Required

• Positive “can do” attitude
• Creative problem solver with a methodical and logical approach
• Completer/Finisher approach with a focus on accuracy, detail and delivery to agreed timescales.
• Able and willing to travel to visit customers, exhibitions.
• Reliable, discrete and diplomatic.
• Team player

• Driving licence

Remuneration Benefits:

1. Competitive Salary
2. 25 days of holiday entitlement plus Bank Holidays
3. Life Assurance Scheme
4. Childcare voucher scheme (operational until October 2018)
5. Free, on-site parking
6. Pleasant semi-rural working environment
7. Employee Discount Scheme
8. The opportunity to gain new skills and develop your career in a supportive team.

To apply for this role, please email your CV to: hr@akw-ltd.co.uk

We are keen to hear from candidates directly and will contact agencies or consultancies at a later stage of the recruitment process if appropriate.

Marketing and Business Development Assistant

Overview:

Location: Droitwich SPa

Reporting to: Marketing Lead & working under guidance from the Marketing & Business Development Executive

Department: Product & Marketing

Job Description:

This position will assist with CRM and sales lead management, working under guidance from the Tenders, Projects and Frameworks Lead. Exploring, administrating business retention/growth opportunities and providing clear and regular communication to all stakeholders.

Working closely with regional sales teams, the position will identify target lists of contacts for projects and develop plans to target and set appointments.

Responsibilities:

Barbour ABi Projects
• Work with regional sales team members to support their activities around projects by setting appointments and provide relevant marketing material support to prospects.
• In collaboration with local sales representatives develop outbound calling lists, perform outbound calls and set appointments for key projects.
• Develop project maps; identify people of interest, key dates , target appointment setting, complete introductory email to primary contact, assign task to project owner to gain appointment (within one month of planning approval being granted)
• Identify relevant projects and transfer all pertinent information into the online project tracker to help drive the sales pipeline.
• To manage and monitor on a daily basis the Barbour ABi projects feed and ensure the inbound feed is zero at the end of every week.
• Provide support across administration tasks which include, but are not limited to : invoice linking to projects, meetings for campaigns of proiect process reviews, annual email campaigns, weekly team tasks.

Other Sales Support Functions
• To fulfil all estimator quotation requests, communicate to relevant parties and link to projects ensuring revenue tracking through to order placement.
• To complete any supplier or customer questionnaires on time and in full.

Tenders & Frameworks
• To support the management of all viable tenders through to completion, maintaining the central database of supporting documents and responses.
• Assist with daily portals including Frameworks, Procurement and 7 house notifications.
• Liaise with framework providers to deliver all necessary information requested and manage support queries.

General
• Provide support to colleagues, customers and the wider business in order to continuously improve marketing and sales effectiveness.
• Act as primary user of the team email inboxes, flagging priority messages to relevant team members.
• Complete estimator quotes, linking to projects which appropriate.
• Assist with price increases, completing NPI file and weekly reports (wins/losses and forecasts)
• General marketing support across the wider team.

Personal Specification:

Requirements

Essential

Desirable

Educational Attainment

• 5 GCSE (or equivalent) grade A – C including English and Maths

Knowledge Required

• Computer literate with good keyboard skills
• Good MS Excel and Word skills

Experience Required

• Experience of working in a Sales Support and/or marketing function
• Completing documents which require accuracy.

Experience of completing tender and framework documentation

Skills and aptitudes required

• Excellent communication skills at all levels, with the ability to talk to a diverse range of people/customers
• Confident telephone manner whilst making outbound calls.
• Teamwork
• Precise and have excellent attention to detail
• Positive attitude which demonstrates AKW values
• Motivated to deliver high performance and continually develop and improve
• Effective team player who works and cooperates with others and shares ideas
• Ability to use own initiative

• Ability to meet deadlines and deliver to target
• Self-aware and self-starter

Personal qualities Required

• Flexibility / Reliability
• Resilience to work in a targeted environment
• Self-motivated with a desire to exceed targets
• Demonstrates a confident and articulate manner
• Ability to adapt and work with change
• Patient and calm demeanour

• Positive and upbeat attitude
• Works well under pressure
• Excellent interpersonal and communication skills
• Ability to juggle many tasks simultaneously

Remuneration Benefits:

1. Competitive Salary
2. 25 days of holiday entitlement plus Bank Holidays
3. Life Assurance Scheme
4. Childcare voucher scheme (operational until October 2018)
5. Free, on-site parking
6. Pleasant semi-rural working environment
7. Employee Discount Scheme
8. The opportunity to gain new skills and develop your career in a supportive team.

To apply for this role, please email your CV to: hr@akw-ltd.co.uk

We are keen to hear from candidates directly and will contact agencies or consultancies at a later stage of the recruitment process if appropriate.

Customer Support Services – Technical Advisor

Overview:

Location: AKW Ltd Droitwich

Reporting to: Technical Director

Department: Customer Support Services

Job Description:

To act as a point of contact to our customer’s technical advice phone calls and e-mails, dedicated to processing their requests in an efficient, timely, accurate and professional manner. Ensuring that the opportunities to develop sales are fully exploited in supporting our established levels of customer service

Responsibilities:

• To develop an established level of technical knowledge across the product range to support our Customers and employees
• To meet Customer requirements on time and in full.
• To work within the established processes and procedures with regards to Customer complaints and service level agreements.
• To work as a team member, supporting all our Customers showing empathy and concern as appropriate.
• To take ownership of Customer queries or Technical Support needs to the point of resolution.
• To work towards the agreed objectives with diligence and commitment.
• To proactively manage your own performance.
• Using the Company database, complete Maintenance Request Forms which will be passed on to CSS admin to book appointment
• Call customer who reported issues with findings from Maintenance visit reports generated form Engineer attending site
• Provide technical telephone support for internal staff and external customers.
• Check new product fitting instructions prior to launch of a product
• Any other additional duties that may be required.

Personal Specification:

Requirements

Essential

Desirable

Educational Attainment

• 5 GCSE (or equivalent) grade A – C including English and Maths

Experience Required

Computer literate with working knowledge of MS Office, Excel and Outlook

Technically minded with previous on-site experience

Skills and aptitudes required

Organisational skills

Effective written and oral communication skills

Able to work well within a team

Adaptable

Remains focused when under pressure

Personal qualities Required

Ability to communicate at all levels

Approachable

Team player

Good motivator

Honest, Reliable, and Trustworthy

Excellent interpersonal skills

Flexible with working hours

Must be precise and have excellent attention to detail

Remuneration Benefits:

1. Competitive Salary
2. 25 days of holiday entitlement plus Bank Holidays
3. Life Assurance Scheme
4. Childcare voucher scheme (operational until October 2018)
5. Free, on-site parking
6. Pleasant semi-rural working environment
7. Employee Discount Scheme
8. The opportunity to gain new skills and develop your career in a supportive team.

To apply for this role, please email your CV to: hr@akw-ltd.co.uk

We are keen to hear from candidates directly and will contact agencies or consultancies at a later stage of the recruitment process if appropriate.

AKW and DLP respects your privacy and is committed to protecting your personal data. The organisation is transparent about how it collects and uses that data and to meeting its data protection obligations. As part of any recruitment process, the organisation collects and processes personal data relating to job applicants.

Data controller: AKW Medicare Ltd, Pointon Way, Hampton Lovett, Droitwich Spa, WR9 0LR

What information does the organisation collect?

The organisation collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number;
• details of your qualifications, skills, experience and employment history;
• information about your current level of remuneration, including benefit entitlements;
• whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
• information about your entitlement to work in the UK.

The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment including online tests.

The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers, the DVLA and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of employees or workers and has concluded that they are not.

The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

The organisation will not use your data for any purpose other than the recruitment exercise for which you have applied.

If your application is unsuccessful, the organisation will not keep your personal data on file in case there are future employment opportunities for which you may be suited.

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with a third party Applicant Tracking System during the recruitment process. If your application for employment is successful and it makes you an offer of employment, the organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The organisation may share your data (name and email address) with a third party provider who provides Psychometric profiling. This does not form part of the decision making process and is used to generate candidate specific interview questions.

The organisation will not transfer your data outside the European Economic Area.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. These policies and controls include but are not limited to : system restrictions on who can access your data, HR vetting and retention schedules.

For how long does the organisation keep data?

If your application for employment is unsuccessful, the organisation will not hold your data on file after the end of the relevant recruitment process. At the end of the relevant recruitment process, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file [and retained during your employment]. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;
• require the organisation to change incorrect or incomplete data;
• require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
• ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact
Email : gdpr@akw-ltd.co.uk, Telephone : 01905 823298, Post : AKW Medicare Ltd, Pointon Way, Hampton Lovett, Droitwich Spa, WR9 0LR.

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.

You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.